KIL
How KIL used Zoho One, Payroll and POS to streamline business operations.
THE CLIENT
Previously, the organization had been using too many apps to run their day-to-day business operations. The biggest challenge was too many apps, too many places.. Zoho One came as a solution to solve the issue of having to jump from one application to another making it user friendly.
PROBLEM STATEMENT
The key challenges they had with their previous system was:
Report Generation: They were not able to generate data or have an overview of their performance as a business in terms of turnaround times.
Collaboration: Their system had no option of connecting within their social media accounts,hence, a communication breakdown leading to complaints and customer dissatisfaction.o Integration of Apps: The ability of the system to be in unison and have the same outputdepending on what their clients needed was an important factor.
“The biggest challenge was too many apps, too many places.”
PROPOSED SOLUTION(s)
Zoho CRM;
Lead Management: through leads, they would be able to track where their clients came fromand who generated the lead.
Transparency: through the accounts’ module, they are able to have an overview of all thecontact persons for different accounts.
Document Management: They have an overview of all their shipping contracts andemployees” documents.
IMPLEMENTATION
Implementation of Zoho One , has taken 5 months. Bottlenecks: Adaptability of the system by the users, posed as a challenge hence often trainings happened during deployment of systems. Unique challenges with different platforms, required our resources to reach out to Zoho with preferred solutions. Customization of Zoho CRM and Desk to the client's preference through integration with their current system. Integration : They had a lot of data to move from their previous systems to Zoho one.
RESULTS: BENEFITS & ROI
Zoho one being an all-in-one suite was a great implementation for them since they can now collaborate, have an overview of all their inventory, people management and have all the leads, client issues addressed and resolved. KIL have experienced 10% improvement in customer satisfaction and delivery. “Through customization we have been able to add features that we did not think we needed”
