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MUTORORO TEC ACADEMY

How Mutororo TEC Academy used Zoho One as a ERP to streamline the education process and
parent experience for enhanced efficiency and effectiveness within the organization.

THE CLIENT

In the the education industry, ERPs are not usually optimized with the client experience in mind. Also, the learner journey as well as the complexities around managing learning facilities and respective programs in the education lifecyle. Zoho One (with a custom EMS app on Zoho Creator) was able to help TEC Academy in staff management across all regions, manage teacher lesson plans, leave management, performance management, and learning management. Zoho Recruit made their recruiting process seamless, transparent and fast. The importance of having an ERP that acts as a force multiplier in the workplace as well as a productivity lever giving TEC Academy a competitive edge in the geo in which it operates.

CLIENT TESTIMONIAL

PROBLEM STATEMENT

Previously, TEC had a multi-platform environment. They used different platforms for different functions. We experienced the following challenges;-

  •  Compatibility Issues: Software Incompatibility: Different platforms had varied software requirements and versions, leading to compatibility issues.

  •  Data Format Inconsistencies: Data formats differed between platforms, making it challenging to share and process information seamlessly.

  •  Workflow Disruptions: Inconsistent workflows emerged when employees switched between platforms, affecting productivity and efficiency.

  •  Cost of Maintenance: Higher Maintenance Costs.

  •  Training Expenses: Training employees to use multiple platforms was time-consuming and costly. 

“We kept throwing good money after bad in an attempt to stay relevant”

PROPOSED SOLUTION(s)

Zoho One: 

  • Attendance management: Through the Zoho People kiosk, the management was able monitor attendance by having the employees’ check-in/check-out from anywhere. 

  • Leave management: through leave tracker, both employees and the HRM will be able to monitor leave balances and approvals.  Driver Management: through Roster Management, the different drivers were able to receive information on their routes, shifts and vehicle maintenance schedules. 

  • Performance Management: through the Education Management System (EMS), parents were able to follow up on their children(s) performance through test scores platform and from their subject teachers. 

  • Intracom System: through Cliq, teachers were able to create a cohesive and centralized communication platform for professional purposes and keep track of historical conversations. 

  • File Management: Documentation is critical in education. This comprises documents including contracts, disciplinary cases, and academic certificates. 

Zoho Creator (EMS); 

  • Parent Module: Allows parents to have a portal where they can log in to interface with the student performance and details 

  • Student Module: provides the student with a self-service platform that can engage the student on work items and communication. Academics Module: Allows the addition of grades per student as well as the allocation of subjects and faculties to the relevant student. Contains an announcement module. 

  • Timetable Module: Contains the class and grade timing sets.

IMPLEMENTATION

Implementation of Zoho One and customization of the EMS took Mediacent approximately 4 months, we have seen a performance uptick of 15% in student performance as well as a 23% reduction in communication time. A key metric is the 45% improvement in revenue collection coming from a combination in Zoho Books and Zoho CRM.

RESULTS: BENEFITS & ROI

The ability of Zoho One to host different apps like email and calendar and meeting makes teaching easier. That we can also record test evaluations directly to the EMS therefore increasing productivity. Integrating with workdrive has helped us store and manage learner documents for easier access and file management. Cliq has been a major and quick communication tool. We love that the apps can be downloaded on mobile phones that allowing us to respond to issues promptly. “As Mutororo TEC Academy, having Zoho has been a game changer and a leg up in the industry we operate in”
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