TAMGO TANZANIA LIMITED
How Tamgo Tanzania Limited implemented ZOHO PEOPLE to streamline it’s core HR & People Management functions.
THE CLIENT
TAMGO Tanzania Limited is a key player in the Power, Water, and Solar Solutions sectors, providing cutting-edge products and services across Tanzania and the broader region.
Established in 2022 as part of Tamgo, A Zahid Group Company. Our journey began with the legacy of Merrywater Tanzania Limited, a company known for its reliable infrastructure solutions.
In 2022, our transformation into TAMGO Tanzania marked a significant evolution, enabling us to enhance our offerings and align with global standards of excellence.
CLIENT TESTIMONIAL
"Before implementing Zoho, we struggled to keep up with the rapid pace of growth and change. Every day felt like we were fighting fires—recruitment couldn’t meet demand, staff onboarding and retention were chaotic, and critical HR tasks slipped through the cracks. The misalignment between our legacy processes and the Zahid Group's standards created inefficiencies that left our team overwhelmed and our momentum at risk. Since adopting Zoho, the transformation has been remarkable. Chaos and inefficiencies have given way to streamlined operations, centralized systems, seamless communication, and data-driven insights. We’ve boosted revenue, empowered our team, and exceeded our objectives, setting us firmly on the path to sustained growth and success."
- Beatrice Kayabu, Head of HR, Tamgo Tanzania Limited
PROBLEM STATEMENT
Tamgo Tanzania Limited, a supplier, installer, and maintenance provider for power generators and water systems, faces significant challenges due to rapid organizational changes. Having transitioned from Merrywater Tanzania Limited to becoming part of the global Zahid Group, the company is experiencing a sharp increase in manpower requirements and staff appointments. This rapid growth, while promising, has created operational and strategic hurdles that are common in organizations undergoing similar transformations.
Some of the Key Challenges that Tamgo Tanzania Limited faced were:
Manpower Scalability and Recruitment:
- Meeting the surge in demand for skilled personnel within tight timelines.
- Attracting and retaining top talent in a competitive industry.
Integration and Onboarding:
- Harmonizing legacy systems and processes with local and global standards.
- Onboarding new staff efficiently to maintain operational continuity.
Workforce Alignment:
- Aligning the growing workforce with the company’s evolving vision, goals, and corporate culture post-acquisition.
- Ensuring consistency in training, development, and performance across a diverse and expanding team.
Operational Efficiency:
- Handling increased workloads without compromising service quality.
- Scaling operational and maintenance capabilities to meet customer expectations.
Change Management:
- Managing resistance to change among existing staff while integrating new hires.
- Ensuring clear communication and leadership during the transition period.
Technological and Process Adaptation:
- Upgrading and unifying technology infrastructure to support expanded operations.
- Implementing best practices from the Zahid Group without disrupting existing workflows.
These challenges were compounded by the unique demands of the power generation and water systems sectors, where reliability, technical expertise and customer satisfaction are critical to success. Addressing these issues requires a strategic approach that combines effective human resource planning, technology integration and robust change management practices.
PROPOSED SOLUTION(s)
Mediacent Interactive, after an in-depth analysis of Tamgo Tanzania Limited’s pressing challenges, proposed a combination of ZOHO PEOPLE + Payroll Master Tanzania App (Payroll solution that’s Mediacent’s IP) as the optimal solution to streamline their human resources and payroll operations. With the company’s rapid growth and increasing manpower requirements, Zoho People + Payroll would not only simplify HR processes but also empower the workforce, driving productivity and organizational alignment.
Key Features and Functionalities of the combination Zoho People + Payroll would be:
Centralized Employee Data Management:
Securely stores and manages employee information, reducing errors and inefficiencies in recruitment and onboarding.
Automated Payroll Processing:
Seamlessly handles payroll calculations, tax deductions, and compliance, ensuring timely and accurate payments.
Leave and Attendance Management:
Automates attendance tracking, leave requests, and approvals, ensuring transparency and accountability across the growing workforce.
Performance Appraisal System:
Tracks employee performance and aligns individual goals with company objectives, promoting growth and alignment post-acquisition.
Self-Service Portal:
Empowers employees to manage their own personal information, request leave and view pay slips, enhancing operational efficiency.
Customizable Workflows and Reports:
Configures workflows for HR processes and generates detailed reports for better decision-making and strategic planning.
Scalable and Flexible:
Adapts to the evolving needs of a growing organization, ensuring smooth transitions as the company scales and integrates with global standards.
Zoho People + Payroll will provide Tamgo Tanzania with a robust HR infrastructure, enabling the company to effectively manage its expanding team, enhance employee satisfaction and streamline payroll operations while maintaining compliance and operational excellence.
IMPLEMENTATION
Duration it took to implement the solution(s):
The project took a total of 3 Months.
Bottlenecks, and how they were mitigated
The client user team, while enthusiastic, faced system access challenges brought on by network layer inhibitors on their local office network. We ran troubleshoot in conjunction with their IT department and after the issue was resolved, they jumped on board immediately until the successful project completion.
Additional services provided- e.g. migration, customization & integration
Tamgo Tanzania Limited required migration of it’s old HR data from the previous Excel system to the new ZOHO PEOPLE platform. This was effectively handled with correct mapping from old to new system.
RESULTS: BENEFITS & ROI
By adopting the proposed ZOHO PEOPLE solution, complemented by the Payroll Master Tanzania App, Tamgo Tanzania Limited experienced transformative benefits across operations, enhancing efficiency, communication and scalability. This shift empowered the company to better manage their growing workforce, streamline processes and make data-driven decisions, directly contributing to improved revenue generation, lead conversion and overall business success.
Positive Impact After Transition to Zoho Solution:
Centralized Data Access:
Single, secure platform for employee data, reducing silos and improving decision-making.
Enhanced Revenue Growth:
Streamlined sales and service processes, by a happy and satisfied staff, led to faster conversions, improved customer retention, and increased profitability.
Data-Driven Decision Making:
Real-time analytics and customizable reports provided actionable insights for informed, strategic decisions.
Better Team Synergy and Collaboration:
Unified communication tools and real-time updates fostered stronger teamwork and alignment across departments.
Operational Efficiency:
Automating HR and payroll processes reduced administrative burden, enabling focus on growth and customer satisfaction.
Scalable Growth:
Flexible platform easily adapts to future business demands, supporting the company’s expansion and acquisition integration.
Streamlined HR Operations:
Simplified employee management, payroll and performance tracking ensured a more engaged and productive workforce.
With Zoho, Tamgo Tanzania can efficiently navigate its growth challenges, improve internal processes and meet its business objectives, positioning the company for long-term success.