Renewable energy operations
Empower New Energy
Empower New Energy used Zoho Desk to operationalize an across-Africa after-sales support network for clean energy assets and contractors.
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Challenge
Maintenance requests were fragmented, contractor performance was hard to track and remote field issues created downtime, unclear accountability and delayed escalation.
Solution
Mediacent deployed Zoho Desk to centralize support tickets, automate workflows, monitor SLAs and give teams a single place to manage maintenance and contractor accountability.
Implementation timeline 2 months Project summary
Support flow Centralized System design
Outcomes
What changed after implementation.
- Maintenance tickets and site issues were centrally tracked and prioritized.
- Contractor accountability and SLA visibility improved across remote operations.
- Downtime and service disruption were reduced through faster issue resolution.
Relevant capability
Where this work fits.
Technology partners
